CUSTOMER SURVEY
   
Customer Service is a priority. Help us to help you.
     
( Required items are marked with an asterisk * )
     
 
Name*:  
     
Phone Number (Optional):  
     
Email*:  
     
Was the technician's appearance acceptable?  
Yes No
     
Was the technician courteous?  
Yes No
     
Was the technician knowledgeable
in the service performed?		  
Yes No
     
Did we keep you informed of the
work being done as it progressed and at completion of job?		  
Yes No
     
When the technician finished,
was the job area clean?		  
Yes No
     
Was the job started within reason of the scheduled time?  
Yes No
     
How satisfied are you with office personnel to answer and schedule your service to meet your needs?  
Very Satisfied Satisfied
Dissatisfied    
     
Would you use our services or recommend us in the future?  
Yes No
     
How did you hear about us?  
     
Other:  
     
OVERALL RATING ON THE INSTALLATION/REPAIR OF
YOUR SERVICE?		  
Outstanding
Very Good
Satisfactory
Not So Good
Poor
     
Customer Initials:  
     

Roto-Rooter's goal is to provide OUTSTANDING service. If the above rating is other than OUTSTANDING, what should we have done better to have achieved a rating of OUTSTANDING?
     
   
   
If you would like to tell us more call us at: 1-888-EDS-ROTO (337-7686)
www.edsroto.com
   
   
Form Validation:  Please identify the image below by selecting
it from the pulldown menu.